Claims with Hayleys AIG Insurance Company Ltd. (HAIG).

What should be expected from an insurer when a claim occurs? Prompt, skilful, knowledgeable claims service that meets your unique needs, whenever and wherever a loss occurs. This is precisely what you will receive being a customer of HAIG.

No one can be sure when or where a loss will occur. But with HAIG, multinationals can be confidant that they will receive custom-designed, high-quality claims service, anytime, anywhere. This is because the AIG Companies have a vast international network-with operations in approximately 130 countries and jurisdictions.

HAIG has set a high standard for claims services:

• Inspection and Acknowledgement of a claim with in 24 hrs. of intimation.
• Respond to all telephone calls within 24 hrs.
• Reply on written correspondence within 48 Hrs.
• Fast track motor claims settled within 24 hrs.
• Fast track marine claims settled without surveys.
• Regular follow-ups on pending claims.
• On completion of documents, settle the claim within 5 days.
• Through our worldwide specialist network and loss control experts, we provide additional service-power where and when an insured needs it.
• We give our insured’s and brokers round-the-clock, seven-day-a-week assistance.

Our claim team is a good blend of youth and experience, with most of them being professionally qualified. We have a solid, hard - working claim team that provides a global reach no other insurer can match. All of our efforts are directed toward fulfillment of our mission statement:

"To be recognized worldwide by our customers as providing the premier claim service in the industry"